Refund Policy:
Refunds will be issued only if requested no fewer than 7 business days prior to program start date, and all refunds will be assessed a $25 Vashon Park District administration fee. There will be no refunds once a student is accepted into the Program, except in the event of a documented medical reason or a significant family emergency.
All refunds will be assessed the $60 PNS membership fee plus the $25 Vashon Park District administration fee, for a nonrefundable total of $85.
Grievance Policy:
VAC recognizes that issues arise in a club, and that issues need to be addressed in a professional and positive manner. To achieve this, VAC has set in place a three-stage process:
1) Verbal Discussion:
Often a matter can be resolved by direct communication. Parents are encouraged to contact the Head Coach or a VAC board member, for an informal initiation of discussion. Many concerns can be swiftly addressed before an issue arises.
2) Board Discussion:
If, after verbal discussion, a situation remains unresolved, then then the issue may be formally documented and addressed by the VAC board. Every effort will be made at this stage to to find a mutually agreeable solution.
3) Written Resignation:
In the unlikely event that a solution cannot be not found, a swimmer may submit his/her written resignation, giving 30 days notice that s/he will be leaving the club. We truly see this as a last resort, and will endeavour to work with a family as much as is reasonable in dealing with any requests for a refund.
Volunteer Policy:
Vashon Aquatic Club succeeds because of the commitment and help of its parent volunteers. VAC families share in the responsibilities that are associated with our swim team, whether it is sitting on the board, helping with fundraising, or assisting in practice times, swim meets and general club operations. It is the club’s policy to require a minimum participation of 5 hours per session, and the Volunteer Co-ordinator will contact each family to fully explain the available opportunities.
It is the club’s policy to require a minimum participation of 5 hours per session, and the Volunteer Co-ordinator will contact each family to fully explain the available opportunities.
Privacy Policy:
VAC respects and protects the privacy of our members. The VAC does not share, rent, or sell personal information to third parties. Our email lists and team rosters are to be used for VAC business purposes only, and may not be use for any other purpose without explicit written permission.
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